Shipping policy

Shipping Policy

 

Order Processing Time

All orders are processed and shipped from our fulfillment warehouse.

Orders are processed Monday through Friday.

Important Update:

Due to extremely high demand, orders are currently processed within 10–15 business days.

Our team is working hard to prepare and ship every order as quickly as possible while maintaining the quality of our products.

 

Shipping Time

Once your order has been shipped, estimated delivery times are:

United States, United Kingdom, Australia: 7–15 business days  
International orders: 15–30 business days, depending on location.

Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, or peak seasonal demand.

Shipping

We are not responsible for packages that are lost or stolen after the carrier has marked them as delivered. (post-delivery).

For any delivery issues, please contact our support team, and we will do our best to assist you.

Incorrect Shipping Addresses

It is the buyer's sole responsibility to ensure that the shipping address entered at checkout is completely accurate and includes all necessary details (such as apartment or suite numbers). 

Our fulfillment system is automated to ensure fast processing times, meaning orders are quickly handed over to our shipping carriers. If a customer provides an incorrect or incomplete shipping address and fails to notify us before the order is processed, the customer bears full responsibility. 

If an order is shipped to an incorrect address provided by the buyer and is marked as delivered by the carrier, we are not responsible for the lost package, and no refunds or free replacement orders will be issued. Please review your shipping information carefully before completing your purchase.

Customs, Duties & Taxes

The prices displayed on our website are in USD and do not include import duties or taxes.

Depending on your country, customs duties, taxes, or import fees may apply once your order arrives at its destination. These charges are determined by your local customs authority and are the customer's responsibility.

We are not responsible for delays caused by customs clearance.

Customer Support

Your satisfaction is important to us. If you experience any issues with your order, please get in touch with our support team, and we will do our best to assist you.

For return requests, please refer to our Return Policy. Returns must be requested within 30 days of receiving your order.